Privacy Policy

King Zoo — Privacy Policy (GDPR Notice)

Last updated: April 2026

This notice explains how Antalya Finansal Danışmanlık ve Ticaret A.Ş. ("King Zoo", "we", "us") collects, uses, and protects your personal data when you visit kingzoo.co, make a purchase, or contact us.

1. Who We Are

Data Controller: Antalya Finansal Danışmanlık ve Ticaret A.Ş.
Address: Ortabayır Mah. Kavaklı Sok. 1A, Kağıthane, Istanbul 34413, Turkey
Email: hey@kingzoo.co

2. What Data We Collect and Why

When you place an order: Name, email, phone number, delivery and billing address, payment information (processed directly by our payment provider — we do not store card numbers), purchase history, and invoice details. Purpose: to fulfil your order, issue invoices, and handle returns or exchanges.

When you create an account: Name, email, phone number, address, and order history. Purpose: to provide you with account services, order tracking, and loyalty programme benefits.

When you contact us: Messages, enquiries, and complaint details. Purpose: to respond to your request and improve our service.

When you browse our site: Technical data including IP address, browser type, pages visited, and cookie identifiers. Purpose: to maintain site security and improve user experience. See our Cookie Policy for details.

With your consent (marketing): Name, email, and phone number. Purpose: to send you personalised offers, promotions, and newsletters. You may withdraw this consent at any time.

3. Legal Basis for Processing

We process your personal data on the following legal bases under GDPR Article 6:

• Contract performance — processing necessary to fulfil your purchase or account agreement.
• Legal obligation — complying with applicable laws (e.g. tax, invoicing, consumer protection).
• Legitimate interests — fraud prevention, site security, and improving our services.
• Consent — marketing communications and optional data uses. Withdrawable at any time.

4. Who We Share Your Data With

We share your data only where necessary with:

• Logistics and delivery providers — to ship your order.
• Payment processors — to securely process your payment.
• IT and cloud service providers — to operate our website and systems (some providers are located outside Turkey/EEA; appropriate safeguards, including standard contractual clauses, are in place).
• Marketing platforms — with your consent, for targeted advertising and analytics.
• Public authorities — when required by law.

We do not sell your personal data.

5. How Long We Keep Your Data

We retain your data for as long as your account is active or as needed to fulfil the purposes above. Invoice and transaction records are kept for a minimum of 10 years in accordance with Turkish tax law. Marketing data is retained until you withdraw your consent.

6. Your Rights

Under GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request erasure of your data ("right to be forgotten")
• Object to processing based on legitimate interests
• Restrict processing in certain circumstances
• Data portability (receive your data in a structured format)
• Withdraw consent at any time without affecting prior processing
• Lodge a complaint with your national data protection authority

To exercise your rights, contact us at: hey@kingzoo.co