Customer Service
King Zoo Customer Service: From Choosing Your Product to Returns
Placing an Order:
- If you have questions before making a purchase, you can reach us at hey@kingzoo.co or via WhatsApp at +90 (532) 608 3169.
- Orders placed before 13:00 are dispatched within 2 business days, unless otherwise stated for custom-made items.
- To track your order, visit the "Order Tracking" section.
Order Cancellation:
- Products on Kingzoo.co are listed based on warehouse stock availability. If an item is out of stock, we will notify you and initiate a refund.
- If your order has not yet been dispatched, you may request a cancellation via hey@kingzoo.co or via WhatsApp between 10:00 and 16:00.
- Refunds will be made to the original payment method.
Warehouse Pickup:
- You may choose to collect your order from our warehouse. Select the "Warehouse Pickup" option at checkout.
- Warehouse pickups are by appointment only. To schedule an appointment, reach us via the Contact Form or WhatsApp at +90 (532) 608 3169.
Gift Wrapping:
- You can send gifts directly via Kingzoo.co. Select the gift wrap option and add a personal note before checkout.
Account:
- You may shop as a guest, but we recommend creating an account for easier order tracking and communication.
- If you forget your password, you can reset it using the email address associated with your account.
Payment:
- You can pay with any credit or debit card.
- For instalment options, enter your card details on the checkout page.
- Cash payments are not accepted at our warehouse. Cash on delivery and bank transfer are not currently available.
Shipping:
- Inspect your package upon delivery. If there is any damage, do not accept it and ask the courier to note the damage.
- You can track your shipment in the "Order Tracking" section.
- Due to size or material, some items may only be available for warehouse pickup as indicated on the product page.
Delivery:
- Estimated delivery time within Turkey is 1–3 business days after dispatch, depending on location.
- If you are not available at the delivery address, the courier will leave a note. If the order is not collected within 3 business days, it will be returned to our warehouse.
Returns:
Easy 5-Step Return Process:
- Log in and click "Orders".
- Select the item to return and fill in the Cancellation/Return Form.
- Complete the return section on your e-invoice.
- Pack the item in its original packaging.
- Send it back free of charge via Yurtiçi Kargo using return code "869630499".
Exchange:
- Product exchanges are only available at our warehouse, by appointment. Contact us via hey@kingzoo.co or WhatsApp at +90 (532) 608 3169.
- Make sure the item meets our return conditions before requesting an exchange.
- Exchanges are only valid for items that comply with our returns policy. For gift exchanges, bring your Gift Exchange Card.
- If there is a price difference, it will be credited to your account as Gift Points. Cash refunds are not available for exchanges.
Security:
- Your payment information is encrypted with 128-bit SSL and processed directly by the bank. Kingzoo.co does not store your card details.
- Personal information provided during registration and checkout is stored securely in accordance with our membership agreement.