Distance Sales Agreement

Distance Sales Agreement

Last updated: April 2026

This agreement governs all purchases made through kingzoo.co.

1. Parties

Seller: Antalya Finansal Danışmanlık ve Ticaret A.Ş. (King Zoo)
Address: Ortabayır Mah. Kavaklı Sok. 1A, Kağıthane, Istanbul 34413, Turkey
Email: hey@kingzoo.co | Phone: +90 532 608 3169
Buyer: The individual placing an order on kingzoo.co.

2. Subject

This agreement covers the sale and delivery of the product(s) specified in the order summary presented to the Buyer during checkout. Product descriptions, prices, and availability are as shown on the Site at the time of purchase.

3. Price and Payment

The total price including applicable taxes and shipping costs is shown before checkout confirmation. Prices on the EN site are displayed in EUR for reference only; payment is processed in Turkish Lira (TRY) at the current exchange rate. Accepted payment methods: credit card, debit card (instalments available). King Zoo does not store card data; all payment processing is handled by our bank/payment provider.

4. Delivery

Orders are dispatched within 2 business days (unless otherwise stated for custom items). Domestic delivery within Turkey: 1–3 business days. International delivery times vary by destination. Please inspect your package upon delivery; if damaged, note it with the courier before accepting. Warehouse pickup is available by appointment only.

5. Right of Withdrawal (Right to Cancel)

You have the right to withdraw from this contract within 14 days of receiving the product, without giving any reason and without penalty. To exercise this right, notify us by email at hey@kingzoo.co before the 14-day period expires. Once notified, return the product in its original, unused condition and packaging. We will refund the purchase price within 10 business days of receiving the returned item. Return shipping costs are covered by King Zoo when using our contracted carrier.

The right of withdrawal does not apply to: custom-made or personalised products; products that have been used, damaged, or have missing original packaging/labels.

6. Warranty and Defective Products

All products are covered by the statutory legal guarantee. If you receive a defective product, please contact us within the applicable period. We will arrange a replacement, repair, or refund as appropriate. Handmade products may exhibit minor natural variations in colour, texture, and finish — these are characteristics of the craft, not defects.

7. Refunds

Approved refunds are processed within 3 business days and credited to the original payment method. Please allow up to 7 business days for credit card refunds (debit cards may take longer). Instalment payments are refunded in the same instalment structure per banking rules.

8. Dispute Resolution

For any disputes, please first contact us at hey@kingzoo.co. EU consumers may use the European Online Dispute Resolution platform. Turkish consumers may apply to the Consumer Arbitration Committee or Consumer Courts in their place of residence within legal monetary limits.

9. Governing Law

This agreement is governed by Turkish law. For EU consumers, applicable mandatory consumer protection rules of your country of residence also apply and take precedence where relevant.